Seedhi baat: QR abhi scan nahi kiya, to khareedne ke 7 din ke andar poora refund — wajah batane ki zarurat nahi. QR scan hote hi data aap ke naam allocate ho jata hai aur wapas nahi aata, is liye us ke baad order final hota hai.
Ye draft hai. Ye safha is baat par likha gaya hai ke system asal mein karta kya hai, is liye ye durust hai — lekin abhi kisi Pakistani wakeel ne isay parha nahi. Launch se pehle parha jayega.
1. Refund milta hai — QR abhi use nahi hua
Agar profile install ya activate nahi hui, to khareedne ki tareekh se 7 din ke andar poora refund maang sakte hain. Koi wajah batani nahi parti aur koi fees nahi katti.
Ye hamein apni side par nazar aa jata hai — supplier batata hai ke profile download hui ya nahi — is liye aap ko screenshot ya koi aur saboot bhejne ki zarurat nahi.
2. Activate ho chuki hai — order final hai
QR scan hote hi data aap ki line par allocate ho jata hai aur wapas stock mein nahi jata. Is liye activation ke baad order final hota hai — chahe data thora hi chala ho.
Is ka matlab ye nahi ke masla ho to hum haath khada kar denge. Agar eSIM install ho kar bhi na chale to pehle hum se baat karein: aksar maamla Data Roaming band hone ka ya galat APN ka hota hai, aur wo minton mein theek ho jata hai. Jahan kharabi hamari taraf se nikle, agla section wo hai.
Plan ki validity pehli baar internet chalane se shuru hoti hai, khareedne wale din se nahi — is liye safar se pehle le lena aap ka waqt zaya nahi karta.
3. Kharabi hamari taraf se ho
Agar payment ho gayi lekin hum eSIM de hi na sakein, to refund aap ke maangne ka intezar nahi karta. Hum khud shuru karte hain aur email aur WhatsApp dono par bata dete hain.
Agar eSIM install to ho gayi lekin theek nahi chal rahi, to pehle support se baat kar lein — aksar masla settings ya coverage ka hota hai jo minton mein hal ho jata hai. Aur agar kharabi hamari taraf se nikle aur theek na ho sake, to poora refund milta hai, chahe eSIM activate ho chuki ho.
4. Payment ke masail
Paisay se judey masail policy ki hadd se alag hain. In mein aap ko kuch sabit nahi karna parta:
- Do baar payment kat gayi — extra raqam poori wapas, usi raaste se.
- Payment ho gayi lekin kuch nahi mila — hum ya to eSIM bhejte hain ya poora refund karte hain. Teesri soorat nahi hai.
- Checkout par ghalat number ya email likha gaya — QR scan karne se pehle bata dein, hum bina kisi fees ke sahi jagah dobara bhej denge.
5. Kis cheez ka refund nahi hota
Ye saaf likhna hamare aur aap dono ke faide mein hai:
- Carrier-locked (JV) phone. Aise phone par koi bhi eSIM nahi chalti. Ye non-PTA se bilkul alag masla hai, aur checkout par isi liye aap se pehle confirm karwaya jata hai.
- Aisa phone jo eSIM support hi nahi karta. Khareedne se pehle home page ka checker istemal karein ya *#06# dial kar ke dekh lein ke EID mojood hai ya nahi.
- Calls, SMS ya Pakistani number ki umeed. eJugaar sirf data hai — ye poori site par likha hai aur checkout par dobara likha hai.
- Kisi khaas jagah coverage kamzor hai lekin data chal raha hai. Har network ki tarah Jazz ke network par bhi har imarat mein signal barabar nahi hota. Ye support ka case ban sakta hai, refund ka nahi.
- Plan ki validity khatam ho chuki ho.
6. Refund kaise maangein
Hamein apna order number bhej dein — bas itna kaafi hai. Usage hum khud check karte hain, aap ko kuch bhejna ya sabit karna nahi parta.
Manzoor hone par paisay usi raaste se wapas jate hain jis se aaye thay — JazzCash se aaye to usi JazzCash number par, bank se aaye to usi account mein. Kisi doosre number ya account par nahi, chahe aap kahein; ye sakhti aap ki hifazat ke liye hai. Bank ya wallet ke hisab se paisay nazar aane mein 3 se 7 din lag sakte hain, aur wo waqt hamare haath mein nahi hota.
7. Contact
Sab se seedha raasta email hai — hello@ejugaar.com — ya WhatsApp par +923363651065. Jawab roz subah 10 baje se raat 10 baje tak milta hai. Order number sath likh dein, us se baat aadhi ho jati hai.
8. Zaban
Ye policy kai zabanon mein mojood hai. Agar tarjumon mein kahin farq nikle to English wali policy laagu hogi. Baqi shara-it terms & conditions mein hain.